Sales Policy for Elite Gemstones
Effective Date: November 16, 2024

Welcome to Elite Gemstones, your destination for luxurious and high-quality fashion jewelry, gemstones, and accessories. We are committed to providing our customers with a seamless and exceptional shopping experience. Please read our comprehensive Sales Policy, which outlines the terms and conditions of your purchase with us.

About Elite Gemstones
At Elite Gemstones, we pride ourselves on offering a curated collection of premium jewelry and accessories. Our pieces are designed to reflect sophistication, elegance, and timeless beauty. From sparkling gemstones to exquisite designer accessories, each product in our collection is chosen with care and attention to detail.

1. Order Processing

When you place an order with Elite Gemstones, our team works swiftly to process and fulfill it. Orders are processed Monday through Friday, excluding holidays. Please note that all orders placed after 3 PM PST will be processed on the next business day.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. This confirmation serves as a receipt and a guarantee that we have received your order.
  • Shipping Confirmation: When your order has been shipped, you will receive a second email containing tracking information so you can track your order in real time.
  • Order Modifications: If you need to modify or cancel an order, please contact our customer service team within 24 hours of placing your order. After this time, we may not be able to accommodate any changes.

2. Pricing and Payment

All prices listed on our website, elitegemstoness.com, are in USD and are subject to change without notice. The price of an item at the time of purchase is the price you will pay. Taxes and shipping fees are calculated separately and will be shown at checkout.

We accept various payment methods, including:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment gateways

Important: We take great care to ensure that our pricing and product availability are accurate at all times. However, if a pricing error occurs, we reserve the right to cancel or amend orders as necessary, in accordance with applicable laws.

3. Shipping and Delivery

At Elite Gemstones, we offer a variety of shipping options to accommodate your needs. Shipping times and costs are calculated based on your delivery address and the shipping method selected during checkout. Please ensure that your shipping address is correct to avoid any delays.

  • Shipping Methods: We offer standard, expedited, and express shipping options. Delivery times may vary depending on your location.
  • Free Shipping: We offer free standard shipping on all orders over $150 within the United States.
  • International Shipping: We also ship internationally. International shipping fees and delivery times will be calculated during checkout.

Please allow up to 3-5 business days for order processing and an additional 5-7 business days for delivery (depending on your chosen shipping method).

Note: Elite Gemstones is not responsible for any delays or issues caused by the carrier once the order has been dispatched. Additionally, we are not responsible for any customs duties or taxes on international orders.

4. Product Availability and Substitution

We strive to keep our website updated with accurate product availability information. However, some items may become unavailable due to high demand or unforeseen circumstances.

If a product you ordered becomes unavailable, we will notify you as soon as possible. You may choose to either:

  • Replace the unavailable item with a different product
  • Receive a full refund for the unavailable item

In the event of a substitution, we will ensure the replacement product matches the quality and value of the original item as closely as possible.

5. Returns and Exchanges

Elite Gemstones offers a hassle-free return and exchange policy to ensure your satisfaction. If you’re not completely satisfied with your purchase, you may return it within 30 days of the order date.

  • Eligibility for Returns and Exchanges: To be eligible for a return or exchange, items must be unused, unworn, and in their original packaging. Jewelry must not have been altered in any way.
  • Return Process: To initiate a return, please contact our customer service team at info@elitegemstoness.com. We will provide you with instructions and a return shipping label. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Exchanges: If you wish to exchange an item, we recommend initiating a return for a refund and then placing a new order for the desired product.
  • Refund Processing: Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned item. Shipping charges are non-refundable.

Non-returnable Items:
The following items are not eligible for return or exchange:

  • Custom-made or personalized items
  • Items marked as final sale
  • Earrings for hygiene reasons

6. Damaged or Defective Items

At Elite Gemstones, we take quality control very seriously. Each product is carefully inspected before shipping. If you receive a damaged or defective item, please contact us immediately at info@elitegemstoness.com. We will assist you in processing a return or exchange for a new item, at no additional cost to you.

7. Customer Service and Contact Information

We are here to assist you with any questions or concerns regarding your order. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. You can reach us by:

For all inquiries, please include your order number, and we will do our best to resolve your issue in a timely manner.

8. Privacy and Security

At Elite Gemstones, we take your privacy and security seriously. We use encryption technology to ensure that your personal information and payment details are kept safe. For more information, please read our Privacy Policy.

9. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the state of California. Any disputes that arise from this policy or your purchase from Elite Gemstones will be resolved through arbitration in Dana Point, California.

By making a purchase, you agree to the terms of this Sales Policy. We encourage you to reach out to us with any questions or concerns.

Thank you for shopping with Elite Gemstones, where elegance meets luxury!

Contact Information: